Contact information

Important Notice:
Due to the impact of the pandemic, 
IACE TRAVEL is currently open to JR PASS pick-up and drop-off only, with an appointment.

 
If you wish to pick up or return your JR Pass voucher, please call in advance to make an appointment.

866-735-4223

Please note, our phone inquiry reception hours are:
Monday to Friday, 10AM EST - 8PM EST

Contact us

Please contact us if you wish to order JR Pass, or any other products on our website.

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eastern branch

* All  of our Eastern Branches operate from 9AM to 6PM Eastern Time
(Phone reception hours are: Monday to Friday, 10AM EST - 8PM EST)

mid-western branch

* All  of our Mid-Western Branches operate from 9AM to 6PM Central Time
(Phone reception hours are:
Monday to Friday, 10AM EST - 8PM EST)

western branch

* All  of our Western Branches operate from 9AM to 6PM Pacific Time.
(Phone reception hours are:
Monday to Friday, 10AM EST - 8PM EST)

Hawaii

* Our Hawaii Branch operate from 9AM to 6PM Hawaii Standard Time.
(Phone reception hours are:
Monday to Friday, 10AM EST - 8PM EST)